Knowledge Base/General/Troubleshooting

My application for Roku distribution has been denied. What happened? Where do I go from here?

Eric Mortensen
posted this on November 16, 2009, 2:01 PM

There are a number of different reasons why your show might be denied. These reasons include:


  • There are no episodes available in the account.
  • There is no show description.
  • Content is not episodic.
  • Technical quality is subpar.
  • Content appeals only to a specific geographic region.
  • Content is not in English.
  • Content is missing logos, intros, etc., making it hard for viewers to understand what they are watching.
If you feel that your content was unfairly denied, please open a support case stating your case.  Please include specifics.


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It's no big deal if other episodes might be considered with no prejudice. 

I have some clarifications and questions:


1)I work this subtittled version as English when I don't see the option for xxxxxx with English subtitles. Perhaps u might consider widening the range of choices concerning that specific sort of content info, while u grow to go global.Language wise, it could be helpful to warn newcomers that some venues accept ONLY English spoken films. When I have English spoken films, I hope I could apply again for channels that have rejected my Portuguese content.

2) I'm considering the possibility of making my page the official web page to publish my films. But I did have a technical problem with the file your showing, precisely at minute 2:24 there is a white plastic clap board that simply disappeared from the film. In the version shown at dailymotion (url: although the image looks less steady, the white clap board is still there! How could we try solving this? Should I replace the uploaded master file? 

I'll wait for this to be solved before I upload any other of my films to the site. As I look forward to bulding a partnership with a friendly video hosting group such as yours, I want u to akcnowledge that, in spite of my international experience, my Production Inc is a small Rio de Janeiro based company and that each step forward takes us a lot og effort.

Please get back ASAP.

Best vibes! DANDARA

November 25, 2010, 8:08 AM
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Alexander Case

Sorry for necro-ing this, but I've got a question related to this topic. If a request is denied because, say, our production values are too low, is it possible to appeal this denial after improving production values (or other issues)?

April 8, 2012, 4:36 PM
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Blip Support

Hi Alexander - If you feel you have made significant changes to your show in content or quality, you may create a new support ticket and ask for a review again. Please explain what changes you have made. Thanks!

April 9, 2012, 11:50 AM
Topic is closed for comments