Knowledge Base/General/Troubleshooting

My video doesn't fit the entire player

Eric Mortensen
posted this on October 29, 2009, 1:33 PM

If your video doesn't fit the entire player try this:

  • Verify that the aspect ratio of your video (usually either 4x3 or 16:9) matches that of the player you're embedding in. All players on the Web site are embedded 16:9, but you can change the dimensions of any embedded player by changing the height and width attributes of the embed code;
  • Remember to add 30 pixels to your video's height to account for the player controls when sizing your custom player.


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Michael Iversen

Is it 30 pixels in both with and hight?

February 4, 2011, 10:17 AM
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Blip Support

Hi Michael - the 30px is in height.

February 4, 2011, 10:38 AM
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Michael Iversen

Thanks for your fast reply.

I tried to correct the size of the player but the video is still not clear to view.

When I download the VMW file from the Blip the video is clear...

Any ideas on what to change?



February 4, 2011, 1:01 PM
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Blip Support

Hi Michael - can you send us a link to where you've embedded your player?

February 8, 2011, 6:23 PM
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Hi there,

we set our embedding players according to the 16:9 aspect ration, no matter the dimension is 620x349 or 640x360 it always gives us two black side bars on the left and right, the video just doesn't fill the entire player.  But if i watch the video on it's blip page it's fine.  Here is the link to our page which the player is embedded

The first few videos on the playlist are definitely shot and edit as well as exported in 16:9 ratio, please advise why don't they fill the player.

February 27, 2012, 1:25 PM
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Blip Support

Hi Leddy - remember to add 30 pixels to the height of your custom player dimensions to account for the player controls. We were able to eliminate letterboxing surrounding your video by creating a player that is 640 pixels wide by 390 pixels tall. The number 390 was determined by adding 30 pixels (player controls) to 360 (the height of your video according to 16:9 when 640 pixels wide). Hope this helps!

February 27, 2012, 6:38 PM
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