Knowledge Base/General/Feature Announcements

We have decommissioned our Dropbox upload option.

Jake Simms
posted this on December 01, 2011 12:40 PM

To the 500 users who authenticated their Dropbox account, and to thousands more who didn’t get a chance to use it:

We are discontinuing our Dropbox upload option for the foreseeable future. The reason that we are doing so is simple - we stretched ourselves too thin across too many upload features. As a result, the quality of all our upload features has been suffering.

Users of our Dropbox upload have seen this more than anyone else.  The service has been erratic since November 7th. Clearly, this is not acceptable.

We strongly believe that having two extremely reliable and quality upload methods is more valuable than many, somewhat reliable methods. We are going to be spending several of our upcoming development cycles on making our web upload option best in class, and we recently updated the software that runs our ftp ingest to increase reliability.

To have an experience as close to our Dropbox option as possible, we recommend using FTP. Filezilla is free and accessible to everyone - http://filezilla-project.org/. We also like to use Transmit for Mac - http://panic.com/transmit/.

To disconnect blip.tv from your Dropbox account, go to the “My Apps” tab at https://www.dropbox.com/account.

Although we do not like cutting features we took the time to build, especially ones that use new and exciting services like Dropbox, this is a necessary step to take in order to ensure we bring the best quality product we can to our users each and every day. Our mission is to help you build a business around your web series. This starts with having a reliable means to upload.

Sincerely,
Jake Simms
Producer Products Manager
 

Comments

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Justin Heasman (SketchWork)

It was a nice feature, but I understand as we had some issues every now and again.  I'm all for more reliability - so it is a good move.

Keep up the good work BlipTV.

December 01, 2011 06:24 PM
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Michael Mennenga

What about the UpperBlip app?  Is that going away as well?  I have had some issues with it over the last few months.

December 01, 2011 11:29 PM
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Anthony Plaster

Love Dropbox.  Love Blip.tv.  Loved the idea of them together, but it's better to be better at a few things than suck at alot of things.  It's a good decision, but even better than making the hard decision is sharing why you made it.  Communication remains the best feature of blip.tv.  Thanks guys.

December 02, 2011 07:53 AM
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Jake Simms
blip.tv

Michael, we are considering dropping support for UpperBlip, but not until we've done some more work on web upload. Even though you've been having some problems, it still remains one of the most reliable features we have overall. 

Whereas we completely turned off our Dropbox functionality, we will likely still allow users to upload with UpperBlip - we will just remove the page from our dashboard and officially drop user support. 

December 02, 2011 08:31 AM
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Jason Coleman

I really liked using Dropbox to upload videos. I was having a LOT of trouble uploading through blip.tv browser and UpperBlip. They all seem to stall for me, while Dropbox worked just fine every time. I now upload my videos to YouTube first without any problems, then I try for a few hours to upload to Blip.tv. I really love Blip.tv, but I've had troubles uploading and my many of my viewers have trouble watching my show on blip.tv. It's like the video player on Blip.tv is too "heavy" for my viewer's computers and don't load or they're choppy. I'll continue to use blip.tv for sure, just sad about Dropbox situation. Ah well, you guys do a good job!

December 03, 2011 08:31 PM
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Michael Neel

UpperBlip is my main method of adding videos.  I product 5-8 videos a week, and upload them all on Sunday, then schedule them to go live during the week.  Being able to set all the meta data for each show in the upload too is a huge time saver.

I also tried out Dropbox for a bit.  It was nice to have the encoder output into a dropbox folder and not have to worry about uploading.  Still, setting metadata was more important so I went back to UpperBlip.

December 03, 2011 09:34 PM
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The Phantasmagoria Theater Presents

I dont even know what the drop box is? but upperblip is a great and convenient way to upload videos i hope you guys dont lose it or REALLY work on the web upload

December 06, 2011 09:31 PM
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Griffnyc

Oh, goodness PLEASE DON'T stop supporting Upperblip. It is the primary tool that I use and a huge timesaver for me. Web uploads of large files just doesn't cut it.

December 11, 2011 09:33 AM
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Jake Simms
blip.tv

Griffnyc and Phantasmagoria, 

No action will be taken with UpperBlip until we've completed more work on web upload and we revisit our next steps. Thanks for the feedback. 

Best, 

Jake

December 12, 2011 11:43 AM
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Steinar Arason

My opinion the fastest and most reliable way to upload to blip.tv is using ftp client. But anyway, blip.tv is definitely a first class of it's own.  

December 16, 2011 07:38 PM
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Richard Kibbey

I agree with Michael Neel, UpperBlip is the most convenient way to upload videos to Blip.TV and it would be madness to drop it. If anything you should work it as well as the web upload. Lost count of the amount of times I've accidentally closed the browser or the page redirected when I click on other tabs open in the broswers :) and no I wasn't picking my nose! lol

UpperBlip, makes life so much easier with blip as you can add all the information you need and get on with your life while it uploads :)

December 21, 2011 04:46 PM
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Chris und Thomas

I always use ftp. UpperBlip never worked with my uploads.

February 01, 2012 09:27 AM
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Chris und Thomas

...but at the moment i've also problems with ftp. :-/

February 01, 2012 09:29 AM